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Our online orders are processed and shipped within 1-2 business days. Once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery. Please note that our shipments are estimated to be delivered within 5-10 business days, unless there is a delay caused by factors beyond our control. In the event of a delay, we will notify you and work to resolve the issue promptly. Thank you for your patience and understanding as we strive to provide you with the best possible service.

At our hair salon, we take the health and safety of our clients and staff very seriously. For this reason, we do not accept returns on any hair products or tools due to the risk of contamination. Therefore, we are unable to provide any refunds on purchases made at our salon. We ask that all clients carefully consider their purchases and ask our knowledgeable staff any questions before making a purchase. We strive to offer the highest quality products and services, and we appreciate your understanding and cooperation with our return and refund policy.  For more information, please see our policy page. Thank you for choosing our salon for all of your hair care needs.